[IAC#RG] PUBLIC GRIEVANCE: DMRC - 00001

To:
Shri Raj Kumar Kardam
Commissioner of Metro Rail Safety(Northern Circle).
CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.

Ref: DMRC/2013/E/00001
Date: 11-Sep-2013

Sir

PUBLIC GRIEVANCE:

On behalf of the citizens I am constrained to complain as follows:-

1) That there is apparently no provision to provide free drinking
water to citizens at well marked and easily accessible locations in
the controlled ares of DMRC network/stations.

2) I am constrained to say this on the complaint of some police
officers to me at Rajiv Chowk Metro station who were discussing the
situation whereby they are denied drinking water facility and have no
place to even sit / conduct interrogations because DMRC has let out
the area marked for their Police Post in Rajiv Chowk Metro Station to
a well known coffee chain where water is sold at about Rs. 45 per 1
litre bottle.

3) For example, I am given to understand that the juvenile
offender/accused pickpocket "Pappu Kumar" age about 10 years
apprehended at about 8:00 PM at Rajiv Chowk was without drinking water
till about 11:45 PM after he was booked at Raja Garden Metro Police
Station, because there is no free drinking water available in the
controlled areas of DMRC for the Police to provide to him. This is
surely a human rights violation of citizens, seeing as how the
interrogation of the offender was conducted in the main control room
of Rajiv Gandhi Metro Station (where there is no drinking water either
to provide the offender/accused or the police).

4) Being greatly surprised at the information from the Delhi Police, I
conducted my brief initial enquiry and could confirm the same.

Kindly look into the matter, as I am given to understand that the
control/supervision of design and operation of DMRC stations also
falls under your mandate.

Kindly acknowledge this email by return indicating a time-line to
resolution by your office.

With best wishes

Er. Sarbajit Roy
National Convenor
India Against Corruption, jan andolan

2nd floor, B-59 Defence Colony
New Delhi 110024
Tel : 09311448069