Dear Mr Sureshan,
Well said.
Small correction. U have suggested proper recording n monitoring of complaints as a solution. When the 'System' is rotten, even this does not work.
Mun Corpn in Mumbai has a web based well designed system of registering, forwarding, monitoring n resolving of complaints. I registered my complaint of garbage on road unattended for long time. I was pleased to see the progress of my complaint. Then to my rude shock I realised that the complaint was shown as resolved even though the garbage was still there. I protested. They promptly noted it down n again 'resolved' it unilaterally ! I gave up.
No amount of 'systemic' solutions will work unless there is a will n passion in people responsible for it.
I have.a sense of frustration looking not at our politicians (AAP included) but at the stupidity of our people in believing that some day Prabhu Ram (AK ???) will come n we will have Ramrajya. Problem is with people not d politicians who just reap the harvest.
Sent on my BlackBerry®
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From: SURESHAN P <sureshandelhi@gmail.com>
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Date: Sat, 11 Jan 2014 12:56:30
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