Re: [IAC#RG] PUBLIC GRIEVANCE: DMRC - 00001

To:
Shri Raj Kumar Kardam
Commissioner of Metro Rail Safety(Northern Circle).
CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.

Sir

PUBLIC GRIEVANCE:

I am constrained to observe that I have not had the basic courtesy of
a reply / acknowledgment to my Public Grievance of 11/09/2013
addressed to you by name.

You are presumably very well aware of the technical planning for
railway stations and the basic amenities required to be provided to
railway passengers throughout India, including on the Metro Railways.

To refresh your memory I am providing a relevant link to the Railway
Board website.

http://www.indianrailways.gov.in/railwayboard/uploads/codesmanual/IRWM/worksmanualCh4_data.htm

and direct your attention to para 414 therein concerning providing
potable drinking water for railway passengers which is being openly
flouted by DMRC.

Please note that I have reason to suspect that the juvenile pickpocket
"Pappu Kumar" apprehended and in charge of Delhi Police who was denied
drinking water at Rajiv Chowk Metro Station has gone missing after he
was in custody of Delhi Police and taken to Rajouri Garden Metro
Police Station for interrogation, and his life / safety was endangered
by lack of drinking water / fountains within DMRC network without
which essential passenger amenities the delhi metro railway operations
could never have commenced.

Kindly note that I expect to receive your acknowledgment to my
email(s) within 72 hours clearly spelling out by when my grievance
(issued in larger public interest) shall be resolved.

With best wishes

Er. Sarbajit Roy
National Convenor
India Against Corruption, jan andolan

2nd floor, B-59 Defence Colony
New Delhi 110024
Tel : 09311448069

On 9/11/13, Sarbajit Roy <sroy.mb@gmail.com> wrote:
> To:
> Shri Raj Kumar Kardam
> Commissioner of Metro Rail Safety(Northern Circle).
> CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
>
> Ref: DMRC/2013/E/00001
> Date: 11-Sep-2013
>
> Sir
>
> PUBLIC GRIEVANCE:
>
> On behalf of the citizens I am constrained to complain as follows:-
>
> 1) That there is apparently no provision to provide free drinking
> water to citizens at well marked and easily accessible locations in
> the controlled ares of DMRC network/stations.
>
> 2) I am constrained to say this on the complaint of some police
> officers to me at Rajiv Chowk Metro station who were discussing the
> situation whereby they are denied drinking water facility and have no
> place to even sit / conduct interrogations because DMRC has let out
> the area marked for their Police Post in Rajiv Chowk Metro Station to
> a well known coffee chain where water is sold at about Rs. 45 per 1
> litre bottle.
>
> 3) For example, I am given to understand that the juvenile
> offender/accused pickpocket "Pappu Kumar" age about 10 years
> apprehended at about 8:00 PM at Rajiv Chowk was without drinking water
> till about 11:45 PM after he was booked at Raja Garden Metro Police
> Station, because there is no free drinking water available in the
> controlled areas of DMRC for the Police to provide to him. This is
> surely a human rights violation of citizens, seeing as how the
> interrogation of the offender was conducted in the main control room
> of Rajiv Gandhi Metro Station (where there is no drinking water either
> to provide the offender/accused or the police).
>
> 4) Being greatly surprised at the information from the Delhi Police, I
> conducted my brief initial enquiry and could confirm the same.
>
> Kindly look into the matter, as I am given to understand that the
> control/supervision of design and operation of DMRC stations also
> falls under your mandate.
>
> Kindly acknowledge this email by return indicating a time-line to
> resolution by your office.
>
> With best wishes
>
> Er. Sarbajit Roy
> National Convenor
> India Against Corruption, jan andolan
>
> 2nd floor, B-59 Defence Colony
> New Delhi 110024
> Tel : 09311448069