Tuesday, May 19, 2015

Re: [IAC#RG] Complaint from "Delhi Dialogue Commission" website

The traffic in metro is monumental.The fares are nominal for covering large distances.The safety is good.
The crowd is varied.Good handling of crowd by staff.
The Delhi Metro is doing reasonably good work keeping these factors in mind.

Am sure our learned friends suggestion here will be taken by the said authority.
Metro is truly the lifeline of Delhi.

On 19 May 2015 18:51, "Sarbajit Roy" <sroy.mb@gmail.com> wrote:
Kind Attention: Shri Mangu Singh MD/DMRC

Re: letter no. DMRC/PC&S/2015/0196 dated May 05 2015

Subject   Grievance:


I would strongly urge you to read the subject highly evasive reply
from your Public Complaints Officer, in reply to my complaint no.33748
of 06 April 2015.

It is shocking that report/s of regular violent physical assaults
committed on detraining passengers at Rajiv Chowk station due to gross
overloading of your rakes and delayed operations are instead
trivialised by DMRC as "suggestion regarding train frequency".

We would therefore recommend the following immediate steps.

1) All "6 coach" rakes on Blue Line be converted to "8 coach" forthwith

2) No. of platform agents at key interchange stations be increased to
16 from the present 8.


Sarbajit Roy

The complaint can be accessed at URL

NB:  In case the complaint / grievance is not properly acknowledged
within 5 days, a vigilance complaint is generated against the
concerned department / officer by the undersigned.

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