Dear Shri Venkatraman,
Kindly accept our compliments for raising an important issue. Among many suggestions, I feel that there is a need to display prominently the grievance redressal mechanism inside and outside the hospital.
Attached kindly find an extract on suggestions to improve public health services from our book "Towards Improving Governance" published in 2008. If you feel that its contents can help in improving the system, you can publicise its suggestions. Though there is nothing perfect, these can further be improved.
ToIndia Against CorruptionFLEECING HOSPITALS AND DOCTORS
It is sad that many private hospitals , clinics and doctors have become the den of corruption. Clinics & doctors insist on cash payment of fees and do not give receipts. They have no norms in charging fees and have become an exploitative class. Almost all of them accumulate huge black money and evade taxes.
Obviously, central government and income tax department know that almost all doctors do not pay taxes properly but governments do not care to question them. Hospitals , clinics and doctors very rarely receive tax violation notice and they are rarely raided by income tax department.
The poor people are the worst sufferers. With most government hospitals having poor standards and many government doctors are indifferent and private hospitals and doctors fleecing the patients, people from lower income group face desperate conditions when they fall ill.
Government has the responsibility to discipline the hospitals and doctors and insist on norms for demanding fees. Hospitals, clinics and doctors should be directed to accept fees beyond Rs. 1000 only by cheque and they should give receipt for any fees received above Rs. 50
Time has come for people to protest effectively against the fleecing hospitals. Clinics and doctors.N.S.VenkatarmanNandini Voice For The Deprived
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