[IAC#RG] COMPLAINT : Crushing of child at Central Sectt. and refusal of DMRC staff to give me complaint book.

To:

1) Shri Mangu Singh, MD DMRC

2) Commissioner of Metro Rail Safety

3) Chief Minister of NCT Delhi

Sirs

I refer to the incident wherein a yoing child under 1 year of age was crushed in my presence in the Yellow Line Train heading towards Jahangirpuri at Central Sectt. Metro Station yesterday (Saturday 7 January 2017) at around 7:50 PM and the train started moving despite the doors not being fully closed and after all attempts by passengers to keep the doors apart and then to prise them open thereafter. THE VIDEO RECORDING OF WHICH IS RETAINED WITH ME.

Due to various serious super-gross overloading and crowd on the very narrow platform of Yellow Line at Cent Secct and risk of stampede, I took the next Yellow Line train to Rajiv Chowk to report this incident reaching around 8 PM.

However the Station Controller at Rajiv Chowk repeatedly refused to meet me or even to provide me his name. I subsequently came to know that perhaps his name is Kuldeep. I was repeatedly refused a complant book by the Customer Care executive near the F block exit at Rajiv Chowk to record my complaint on the pretext that complaint book is only with the Station Manager who was not on duty..

It seems that DMRC has issued instruction that such safety related complaints are not to recorded in writing at stations and is encouraging on-line complaints where these safety breaches directly attributable to gross overloading and low frequency of trains on weekends can be covered up and hidden.

Kindly conduct a full enquiry into my complaint, jointly or severally, and retain all video-recordings of CISF and other DMRC security cameras.

Sarbajit Roy

B-59 Defence Colony
New Delhi 110024

Tel : +8010205897 (Mob)

On Sun, Jan 8, 2017 at 12:01 PM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

To:

1) Shri Mangu Singh, MD DMRC

2) Commissioner of Metro Rail Safety

Sir

I am constrained to complain and protest that the BURGER KING extensions onto footpath of Dhaula Kuan Metro Station are still there and not removed till date.

I am protesting that there is no safe footpath access to pedestrians generaly, and disabled and senior citizens especially to the only lift from ground level to concourse level.

Your station manager Mr. Rajesh is advising us to get off the footpath and to walk on the road (used by cars, trucks and other motor vehicles) to access this lift. This is highly unsafe and also impermissible in law.

It is therefore self-evident that there is high level corruption in DMRC to allow these illegal and recent BURGER KING extensions and cnstructions for sale of good on the public footpath which restrict access and exit to this  metro station

Accordingly, I request that disciplinary and viglance action be immediately initiated against the DMRC Director and other DMRC officials responsible for Property Development in DMRC under intimation to me.

I am also protesting that there is a strong and offensive non-vegeterian smell emanating out of this new BURGER KING restaurant at Dhaula Kuan station which is highly offensive to me.

sincerely

Sarbajit Roy

B-59 Defence Colony
New Delhi 110024

Tel : 011-02433-4262

On Mon, Dec 26, 2016 at 10:12 PM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

To:

1) MD DMRC

2) Commissioner of Metro Rail Safety

Sir

I am constarined to complain that DMRC's Property Development dept. has allowed construiction of various extensions and encroachments on foot path by Burger King and other eateries at Dhaula Kuan Airport Express Metro Station.

The safe access of commuters and disabled commuters to the lift on the ground floor is blocked thereby.

It seems you have willfully flouted the safety inspection carried out by the Metro Rail Safety Commissioner when he allowed this station to be opened for carriage of the public.

I therefore call upon you to immediately inquire into the matter and see that full and safe access is avaliable to all commuters, especially disabled, to all the elevators within next 48 hours at this station.

sincerely

Sarbajit Roy

B-59 Defence Colony

New Delhi 110024

Tel : 011-02433-4262