Hello All,
Is anyone here, working/has knowlege, on Public Grievance Redressal Mechanism (PGRM), which is on the same lines of that of Right to Information Act.
Any pointer to PGRM and on its developments would be highly appreciated.
I am just posting the relevant sections of the 29th Report from the Rajya Sabha Site
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3.50 The Committee further feels that a wrong notion has entered into the mind of the public that the Right to Information Act is an instrument to solve their grievances by giving/providing them information written/oral required by them. The Committee feels that this wrong notion needs to be changed because information seeking is altogether different from the redressal of grievances and need to be looked in a different manner.
3.51 The Committee, further recommends that the Public Grievance Redressal Mechanism should be envisaged in a statutory form on the line of the Right to Information Act, 2005 which would make it mandatory on all State Governments /UTs /Ministries/ Departments/ Organisations to pursue the grievance till their final disposal. The Committee also recommends that like Right to Information Act in the PGRM system there should be a time limit of 30 days and provision of fine on delay should be there.
http://164.100.47.5/newcommittee/reports/EnglishCommittees/Committee%20on%20Personnel,%20PublicGrievances,%20Law%20and%20Justice/29th%20Committee%20Report-Law&Justice.pdf
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Thanks and Regards,
Niladri Das
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